ABOUT ME
The ZVV is the public transportation network serving the canton of Zurich, Switzerland. It integrates trains, trams, buses, and boats into a network, offering convenient mobility for both residents and visitors.
To support this robust network, ZVV’s ticketing system is a key touchpoint for users, offering digital and physical solutions for purchasing tickets, travel cards, and zone upgrades. However, like many public transport systems, its interface faces challenges in usability, accessibility, and overall design coherence. Especially because when the project was being done the overall interface was not revisited for over 10 years.